McKinsey’s
latest report on Outsourcing effervescently concludes that
the global ITES (IT Enabled Services) billings have the potential
to explode to – hold your breath - USD 1200 bn! But.
Forrester Research adds a real damper – the world has
enough resources and talents to deliver business worth only
USD 145 billion. So, where’s the bug and what is it?
Are the operations management architectures of BPO companies
fossilizing? Or, the business models need some tweaking to
load the margins of smaller outfits? Or, simply, the talent
supply chains seemed choked?
Honestly, the bug’s everywhere. And that’s scared
the daylights out of virtually every BPO bulldog across Ireland,
Canada, Indonesia, India, Philippines, Malaysia, Brazil, Russia
and an excited China. NelsonHall, too, reports that though
BPO contract value awarded for back-office processing has
grown by 36% over the past 12 months, the same for industry-specific
processing services has decreased by 28% over the past 12
months. Why?
Welcome to the scorching world of BPO - arguably the biggest
business phenomena after Henry Ford’s mass manufacturing
revolution.
Welcome to BPO Certification Institute Inc.
BPO Certification Institute (BCI) is world’s largest
competency certification company in the BPO domain offering
certification for BPO Professionals and research/advisory
services to the global BPO Industry. To take you back slightly
into our history, though BCI eventually hatched out only in
2004 in Texas, we were in the making for almost three years
–ever since business process outsourcing began growing
into a worldwide wave from what was a mere ripple of a management
concept. In 2001, we could vividly imagine, what the global
BPO industry actually began experiencing in 2004 – an
acute paucity of well-trained, ethical and efficient professionals
across all levels – associates, team leaders and other
front-line managers.
And that’s why when BCI started its full blown operations it was armed with a whole host of research results, competency and skills maps, BPO domain insights and a vast array of hiring and development case studies in BPO/ Outsourcing outfits in Ireland, Canada, India, Philippines, Malaysia, Brazil, Russia and from everywhere else where BPO had gotten big. We were also ready with a spanking new framework of Certifications and Competency Credentialing for talents working across processes, levels and responsibilities in the BPO Industry.
BCI’s mission is crisp and clear: to empower the Global
BPO Industry through knowledge and talent. BCI is committed
to offer through its Certification programs, thoroughly researched,
rigorous and tested competency measurement and suitability
optimization solutions to both – clients, who outsource
their non-core, yet important tasks to BPO outfits; and companies
who are engaged in Business Process Outsourcing Services.
This will help BPO companies induct, groom, train, develop,
appraise and retain professional talents and drive their performances.
In the same vein, BCI aims to provide to millions of BPO professionals
a reliable, globally valid and sharply focused qualification
which will help them distinguish themselves from others and
hence, power their BPO careers ahead.
Our Envisaged Contribution to BPO Industry…
- To Help BPO Companies constantly retain cost and quality leadership status by embracing state-of-the-art management practices & performance metrics
- To help them hire Talented home country/local professionals with Proven Competencies & Potential for Productivity and Delivery Excellence
- Provide Access to credible and reliable Global pools of Senior Professionals for critical positions
- Provide Access to credible and reliable Global pools of Professionals across all levels to enable recruiters manage and hedge against unpredictable talent costs and retention problems in local markets
- Provide Access to relevant and state-of-the-art knowledgeware and Advise to inspire and drive an all-round excellence culture
- Provide Access to scientifically designed Training and Leadership development programs benchmarked with the best in the world
Our Anatomy
BCI is organized around 4 activity verticals and each of these has a center dedicated to it. 12 different Groups of professionals manage these four activity areas. The meta Organization Structure is presented below
Our Strategic Business Divisions
