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   About BCI
McKinsey’s latest report on Outsourcing effervescently concludes that the global ITES (IT Enabled Services) billings have the potential to explode to – hold your breath - USD 1200 bn! But. Forrester Research adds a real damper – the world has enough resources and talents to deliver business worth only USD 145 billion. So, where’s the bug and what is it? Are the operations management architectures of BPO companies fossilizing? Or, the business models need some tweaking to load the margins of smaller outfits? Or, simply, the talent supply chains seemed choked?

Honestly, the bug’s everywhere. And that’s scared the daylights out of virtually every BPO bulldog across Ireland, Canada, Indonesia, India, Philippines, Malaysia, Brazil, Russia and an excited China. NelsonHall, too, reports that though BPO contract value awarded for back-office processing has grown by 36% over the past 12 months, the same for industry-specific processing services has decreased by 28% over the past 12 months. Why?
Welcome to the scorching world of BPO - arguably the biggest business phenomena after Henry Ford’s mass manufacturing revolution.

Welcome to BPO Certification Institute Inc.
BPO Certification Institute (BCI) is world’s largest competency certification company in the BPO domain offering certification for BPO Professionals and research/advisory services to the global BPO Industry. To take you back slightly into our history, though BCI eventually hatched out only in 2004 in Texas, we were in the making for almost three years –ever since business process outsourcing began growing into a worldwide wave from what was a mere ripple of a management concept. In 2001, we could vividly imagine, what the global BPO industry actually began experiencing in 2004 – an acute paucity of well-trained, ethical and efficient professionals across all levels – associates, team leaders and other front-line managers.

And that’s why when BCI started its full blown operations it was armed with a whole host of research results, competency and skills maps, BPO domain insights and a vast array of hiring and development case studies in BPO/ Outsourcing outfits in Ireland, Canada, India, Philippines, Malaysia, Brazil, Russia and from everywhere else where BPO had gotten big. We were also ready with a spanking new framework of Certifications and Competency Credentialing for talents working across processes, levels and responsibilities in the BPO Industry.

BCI’s mission is crisp and clear: to empower the Global BPO Industry through knowledge and talent. BCI is committed to offer through its Certification programs, thoroughly researched, rigorous and tested competency measurement and suitability optimization solutions to both – clients, who outsource their non-core, yet important tasks to BPO outfits; and companies who are engaged in Business Process Outsourcing Services. This will help BPO companies induct, groom, train, develop, appraise and retain professional talents and drive their performances. In the same vein, BCI aims to provide to millions of BPO professionals a reliable, globally valid and sharply focused qualification which will help them distinguish themselves from others and hence, power their BPO careers ahead.

Our Envisaged Contribution to BPO Industry…

  • To Help BPO Companies constantly retain cost and quality leadership status by embracing state-of-the-art management practices & performance metrics
  • To help them hire Talented home country/local professionals with Proven Competencies & Potential for Productivity and Delivery Excellence
  • Provide Access to credible and reliable Global pools of Senior Professionals for critical positions
  • Provide Access to credible and reliable Global pools of Professionals across all levels to enable recruiters manage and hedge against unpredictable talent costs and retention problems in local markets
  • Provide Access to relevant and state-of-the-art knowledgeware and Advise to inspire and drive an all-round excellence culture
  • Provide Access to scientifically designed Training and Leadership development programs benchmarked with the best in the world

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Our Anatomy

BCI is organized around 4 activity verticals and each of these has a center dedicated to it. 12 different Groups of professionals manage these four activity areas. The meta Organization Structure is presented below

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Our Strategic Business Divisions

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