BCI Transaction Processing Designations set to change
Well, nothing is permanent but change. And even the best should change for better. So, the world's first, most popular and the only qualifications and designations for agent-level talents in non-voice BPO - the CBPA® - Certified Business Process Associate - and the CBPS® - Certified Business Process Specialist - of BCI - are set to change; perfectly in keeping with the evolution of business process outsourcing, and the attendant changes in the skills and knowledge demands from agent-level talents across the world.
The transaction processing (TP) space in BPO worldwide has evolved considerably over the last five years with numerous new services adding on the one hand, and many existing ones multiplying and going up the value chain. BCI studies have concluded that this change essentially has meant that a good part of the erstwhile TP domain is now being classed under Backoffice Services; and another part has either gone into the Finance & Accounting space or become a part of KPO. In keeping with these changes internationally, the BCI BPO Professional Certification Council consequently, has decided to change the BCI fresher and specialist level designations in Transaction Processing - CBPA and CBPS. The designation CBPA® now becomes CBSA - from Certified Business Process Associate to Certified Backoffice Services Associate. The designation CBPS® now becomes CBSS - from Certified Business Process Specialist to Certified BackOffice Services Specialist.
All CBPA® and CBPS® certified professionals worldwide are being sent notifications by BCI of this change and how can they benefit from this change and upgrade under several new programs that the BPCC has launched attendant to this decision.For more details please write to us at email@example.com