What’s the GCCS-2008 All About…

The 2008 edition of BCI’s Global Contact Center Summit is about identifying and defining the rapidly evolving paradigms of global BPO Industry competitiveness. Like all BCI events, the GCCS-2008 too keeps a sniper’s eye on providing a robust exchange platform for cutting-edge knowledge and best practices pervading BPO space. There will be Expert Talks, Seminars and Debates in addition to opportunities to interact and network.

GCCS-2008 is for:


Ideal for Leaders and professionals working in BPO organizations, BPO Lobbies and BPO Associations across the world, who are excited about taking their organizations to the next level. Like in the past, the GCCS-2008 is also expected to attract representatives from Governments, Call Center Associations as well as CEOs, Business Development Heads, Human Resource Heads and Technology Experts and Business Process Consultants from Call Centers, KPOs and LPOs.

Agenda for GCCS-2008

Day 1


Creating Next Generation BPO

First generation BPO was based on labor arbitrage and direct cost savings for clients. The second generation focused on getting better productivity. In BPO 3.0 BPOs will be expected to fetch higher returns for clients as they deliver better value. The succeeding generation of BPO will transcend process improvements and make a fundamental impact on the client's business. BPO 3.0 model incorporates industry-specific expertise as well as leveraging a global delivery model. It will also become imperative for BPOs to consider differentiating business models and identifying new opportunities. The session will examine the changes in IT outsourcing that will shape the market of the future, and provide advice on how to establish a successful relationship with the clients.

• Managing Cost Competitiveness

• Setting Benchmarks in Global Outsourcing

• Driving Transformation through Innovation

• New Countries in the Global BPO market.

• Global Sourcing

Day 2

Attracting, Managing and Developing Talent


Companies that want to become leaders in the space need to invest in the combination of people; skills and systems that are needed to be bound together. The session will identify the human capital issues around BPO. Key issues include:


• Capability Building and Talent Management

• Human Resource Practices for a Global Organization and Strategies for India

• Introducing Skills and Competence Management

• Performance and Talent Management

• Retaining Talent in the New Economy


Registration - For online registration visit this site in the first week of October 2008 or write to manilasummit@bpocertifications.com