Service Delivery excellence and talent management efficiency are two of the most business-critical requirements for BPOs today. Needless to say, following global standards and systems and processes and getting credentialed on them adds phenomenal value to enterprises today.

With SDMS standards and BSDQ® series around, the global BPO industry can boast of its very own sets of Service Delivery Standards and indeed the specially tailored Service Delivery Quality system and Certifications.  A BPO organization can implement the SDMS Release 1.3 Service Quality standards, get audited for compliance, and achieve BSDQ-22®, BSDQ-14® or BSDQ-09® certification – which is not only a proof that the company follows stringent global standards, but also an assurance to clients about smart and conscientious cost & service quality management.

Similarly, BCI’s Talent Management Master Standards (Currently TMMS Release 1.4 in circulation) have given the BPO industry, it’s very first and the most comprehensive sets of processes and practices specifically designed and validated for managing different aspects of human resources in a BPO company. In the same vein, the BTMQ® series of Certifications (BTMQ-10® and BTMQ-07®), based on the TMMS have established the world’s only genre of credentials for BPO enterprises that consistently excel in the management of human talent in their organizational system.

The versatile architectures of the BSDQ® and BTMQ® Series enables them to cover Contact Centers (Captive, Third Party, Outbound, Inbound); Knowledge Process Services units; HR Process Service units; Research Process Service units; Help Desks & Technical Support Service units; Transaction Process Service units; Financial Process Service units and Medical Transcription Service units etc.

To know more about BCI enterprise Certifications, please write to us at: enterprise@bpocertiifcations.com