A Bachelor’s degree in any discipline and total industry experience of minimum 12 years, of which at least 5 years in managing top/ strategic-level HR/ People Development function. OR an applicant with a BCI CBPM® (Certified BPO People Manager) or a Master’s in  HRM/ HRD/ Psychology/ Business with major in HRM or or internationally accepted certifications like SPHR  and at least THREE years of post-CBPM® or 10 years of post-MBA work  experience, of which, minimum Three Years should be in the People function of a BPO/ Contact Center.

Though not compulsory, BCI advises all CBPL® applicants to undergo the 16 hr CBPL® Expert Certification Class. In addition to giving a complete understanding on the CBPL® evaluation process, the two days of the CBPL® Master Class work as useful refresher workshops on Leadership development and contemporary BPO Industry Practices. Some BCI-authorized Certification Training providers (CTPs) conduct the CBPL® Master Classes in major locations worldwide.

To locate a BCI Certification Training Provider in your country/ region, write to: ctp@bpocertifications.com

Assessment Components	Component Weights	Marks
People Leadership Experience Report	40%	400
Change Management Case in HR	20%	200
BPO Industry Vision Paper	20%	200
Career Achievements Report	20%	200
TOTAL	100%	1000

Each CBPL® registrant is required to make a formal “defense” of the reports/ papers etc., submitted in the APP. The “defense” is in the form of an interview conducted by a specially appointed BCI expert. This interview can be telephonic, through video-conference or even personal. Marks are finally awarded only after the conclusion of the “APP defense” process.