The BCI Standards Board has validated and approved 3 sets of standards for the global BPO Industry. These standards underlie the 3 clusters of BCI Certification programs – those related to human competence (for BPO professionals), for Service Delivery and for Talent Management Quality

The BSDQ22 is the worlds most versatile and comprehensive set of standards for Service Delivery, which BPOs of all kinds can implement. The BSDQ22 Certification therefore is helps a BPO company benchmark its delivery architecture and systems on global norms.

The BTMQ10 is the world’s first and most advanced Talent Management Quality standards, established to help the global BPO industry manage and optimize talent quality.

In addition to the BCI enterprise-level certifications, BCI also has a set of Human Competence Standards that apply to professionals working in BPOs. There are 8 certifications for BPO professionals working across positions and levels.

Please write to us at certifications@bpocertifications.com to know more about how BCI’s Certification programs can assist you and organization grow rapidly.