Enterprise Certifications – BSDQ/ BTMQ


BCI’s enterprise-level standards and certifications have been developed after years of research, validation and calibration of best practices, processes and systems being used worldwide across nearly 18 different categories of BPO companies. The BSDQ22 and BTMQ10 Standards and certifications become especially unique because of the fact that in addition to usual call centers and contact centers, they cover BPO-types that offer more complex and value-added services to their clients.

The BSDQ22 Standards relate to Service Delivery excellence quality resident in a BPO organization. Assessments are made across 22 Capability Spheres to evaluate improvement needs according to the BSDQ Service Delivery Master Standards (SDMS).

>> More on BSDQ22.

The BTMQ10 Standards prescribe quality norms and parameters for Talent Management best practices and systems in a BPO organization. A BTMQ10 certified organization exhibits finely synchronized combination of systems, processes and policies in 10 result-critical areas.

>> More on BTMQ10.


Please write to us at certifications@bpocertifications.com to know more about how BCI’s Certification programs can assist you and organization grow rapidly.