Dearth of BPO Talent
The BPO space worldwide has no dearth of money, business, technology and opportunities. What it needs desperately is reliable, capable and dependable human talent. Outsourcing has become a way of life for most Fortune companies and is becoming a phenomenon among SMEs too, and BPO companies have their contract books overflowing with assignments. Not for nothing, therefore we find BPO vendors and service providers (BPO Outfits) desperately hunting for rightly trained and experienced BPO talents to deliver business.

WHY HIRE BCI-Certified BPO Professionals
BPO Organizations that work through BCI Certified Professionals enjoy higher probabilities of consistently better performances & results.

This is because these professionals have demonstrably proved – against a rigorously and independently developed set of industry-wide standards – their competencies, experience and knowledge.

BPO Training is NOT Sufficient
This talent shortage has spawned another new industry worldwide – BPO Training. Countries like China, India, Indonesia, Malaysia, Brazil and Philippines are dotted and cluttered with thousands of self- styled BPO trainers and training companies, dishing out all kinds of training courses – a vast majority of them, unscientific, irrelevant and without any accreditation. It is no surprise that an overwhelming majority of professionals trained by such entities turn out to be grossly unfit for the BPO industry – to say the least. In this scenario, most leading BPO operators have begun looking for Certified and Accredited professionals to get that “talent surety”. Indeed, Certifications seem to be the only way to bridge the talent gaps existing in professionals across countries, and The BPO Certifications Institute Inc. has established its $15 million infrastructure to certify professional outsourcing talents worldwide.

WHY Should You Get BCI Certification
As a BCI Certified BPO Professional, you stand to command far greater respect, and recognition among your peers in the industry. This undoubtedly increases your market worth in terms of compensation and also expands your career prospects geographically.

Researches across many other professions have found an overwhelming 20%+ salary differential for certified professionals. This is primarily because nearly 80% percent of employers believe that since certified professionals are better-qualified and have competencies certified on rigorous industry standards, they show much better performance capabilities.

BCI Certifications Can Provide the Best Solution
BCI, bolstered by its four strong arms – The BPO Strategy Research Center, the Credentialing Management Center, The BPO Competency Development center and The BPO Leadership Center – has launched an array of Global Certification programs for BPO professionals in 7 different areas.

All BCI Certifications aim at fine-tuning and globally synchronizing a professional’s skillsets for handling complex responsibilities and managing operations, people and quality in a BPO outfit. In fact, BCI Certification will enhance a professional’s worth for her/ his organization and within the BPO industry circles and will be a stamp of her/ his ability to achieve business results. Every BPO employer is looking for talents who have shown exemplary commitment to excellence, continuous professional development, ethics and who have industry-recognized qualification & credential. Therefore, if on the one hand, a Certification from BCI will mean a definite boost to a professional’s career prospects, it will also mean high levels of “performance surety” for a BPO company, on the other..

Why Should You Trust BCI Certifications?
Well, an easy answer would be – “because they actually deliver”! However, let’s share with you some other facts about BCI, which will inspire trust:

1. All BCI Certification Programs have been designed after exhaustive research into the skill-requirements of BPO organizations in critical positions.
2. The curriculum/ attention areas of all programs focus on refreshing those skillsets and competencies, which are critical for performing effectively in various important positions in any BPO company. Hence, BCI certification program works as a powerful supplement and complement to participant’s past qualifications and work experience.
3. The Expert Certification Class (ECC) of any BCI Certification Program packs in 05 sharp modules – each focusing on refreshing and coagulating a result- and performance-critical knowledge area
4. The Expert Certification Class (ECC) of all BCI Programs come with an assurance of learning outcomes. Sophisticated instruction tools deployed by our Certification Training Providers (CTPs) under the guidance of BCI, integrated through the powerful training process ensure absorption, retention and skill development with a high degree of effectiveness.
5. A typical BCI certification program’s Expert Certification Class (ECC) has 5 smart assessments any many exercises woven through to help monitor participant’s learning.
6. And perhaps most importantly, each BCI Certification is offered through the extremely stringent, transparent, rigorous and ethical, Credentialing Management Process, which automatically filters out efforts to sabotage or shortchange the BCI Certification Standards.

Please write to us at certifications@bpocertifications.com to know more about how BCI’s Certification programs can assist you and organization grow rapidly.