Certified Financial Process Associate

CFPA® program is designed for fresh, young talents with a background in Business, Finance, Commerce or Accounting who want to make a career in F&A BPOs. The CFPA® assessments seek to evaluate the overall preparedness of young talents for handling common F&A tasks and services in terms of their knowledge, interpersonal skills and aptitude.

A typical CFPA® Certified fresh Agent is expected to exhibit acceptable level of capabilities of delivering services efficiently in F&A services. More specifically, a CFPA® professional is:

Aptly Qualified & Educated: Typically, every CFPA® certified professional undergoes exhaustive Training in 6 critical dimensions of Finance and Accounting areas. These trainings are provided by BCI authorized Certification Training Providers.
Aptly Aware & Exposed: CFPA® is awarded after assessing a registrant's knowledge & awareness of fundamental concepts and principles of accounting and finance and their basic awareness about common F&A processes operated by F&A BPO organizations. They are also exposed to basic performance and quality metrics commonly deployed in such organizations globally.
Aptly Skilled & Competent: The CFPA® certified exhibit acceptable levels of skills related to spreadsheets, word-processing, typing and document arrangement.

Candidacy for CFPA®

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Training Requirements

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Assessment Areas

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Test Code	Test Area	Test Sweep
BC-901	BPO Industry & Operations	The concept of BPO; Issues and Challenges on the Floor; Specifics of Voice (In and Outbound, Help Desk, Tech-Support), Email, Chat & Transaction Processing; Types of BPOs; Basics of BPO Technology Infrastructure; Agent-Level Responsibilities/ Tasks/ Roles in Various Forms of BPOs; Outsourced Knowledge, Finance, Accounting, HR Processes; Outsourced Manufacturing Processes; Outsourced IT Processes; the Importance of ITES in BPO
BC-121	Essentials of Finance, Accounting & Statistics	Accounting Framework; The Balance Sheet and the Recording of Transactions; The Income Statement and Principles of Accrual Accounting; The Accounting Process, Bookkeeping, Reconciliations; US GAAP; Time Value of Money; Cost Concepts; Indirect Allocation of Costs; Activity Based Costing; Managerial Accounting; Data Interpretation; Quantitative Techniques & Basic Statistics.
BC-122	Procure to Pay Processes	Invoice Processing, Credit Note Processing, Payment Processing, Supplier Administration, Project Specific Accounting & Reporting, Customer Invoice Processing, Cash Application, Credit & Collections, Payment Management, Cheque Processing, Receipt Allocations, Standing Order Mandate, Bank Reconciliation, General Ledger, Inter/Intra Company, Fixed Assets, Financial Reconciliations, Monthly/ Quarterly/ Qnnual close; Payroll Processing
BC-123	Order to Cash Processes	Customer Collaboration and Data Management; Information Processing, Credit & Collections; Analysis & Reporting
BC-124	Record to Reporting Processes	Fundamentals of all Record-to-report Financial Processes including Awareness of Financial Analysis Techniques, Accounting Support, Master Data Management; Month End Closing; Analysis & Reporting; Reconciliations; Reporting
BC-905	Personal Effectiveness Principles and Techniques	Working in a 24X7 Environment; Important Cultures of the World; Understanding Productivity and Performance Metrics; Prioritizing & Planning Daily Work; Clearing Back-Logs; Meeting Targets; Time Management; Conflicts Resolution; Stress Management; Working with Peers, Subordinates and Seniors; Crisis Management
BC-906	English Language Proficiency	Grammar, Written & Spoken English Structure, Pronunciation, Intonations; Basic Vocabulary; Neutralized Accent

Apply for Certified Financial Process Associate (CFPA®) Program

BCI is an apex BPO industry standards and certification body. All BCI Certification Training Providers (CTP) are independent organizations who have developed their own training programs, schedules, trainers and content resources and hence, BCI neither controls nor is responsible for the quality of training, trainers or content provided/ offered by CTPs.