Enshrined in the BCI Philosophy in September 2004

The Preamble
BCI makes it binding for all its members (institutional and individual) to follow the sacrosanct BCI’s Universal Code Of Professional Ethics (UCPE).

The UCPE is explained across three sections, each describing members’ responsibilities, actions and conduct in a specific set of life & professional situations and circumstances and a set of clear guidelines on how to tackle issues and dilemmas expected to occur during the course of fulfilling ones life & professional commitments.

The UCPE is structured as follows:
Section 1: General Ethical Considerations to be adhered to by all members in the conduct of their responsibilities as a responsible, conscious & alert citizen of the world.

Section 2: Specific Considerations on professional thought & conduct

Section 3: Principles related to compliance with the UCPE

Specific set of guidelines, called BCI Conduct Guidelines shall be provided to all members to help them adhere to the UCPE. Indeed, both the Code and the Conduct Guidelines are organic and will change in accordance to the needs and norms of civilization as well as they will seek to adapt to business & professional management paradigms globally.

The UCPE and BCI Conduct Guidelines aim at providing a framework for ethical decision making to members in the conduct of their professional work and commitments. Equally importantly, the BCI Code and the BCI Conduct Guidelines shall also form a basis for judging the merit of a formal complaint relating to breaches and violation of professional ethical standards.

It should be please understood here that since, certain expressions, phrases and words mentioned in the UCPE and BCI Conduct Guidelines are subject to varying interpretations, there may be instances in which a member may interpret a certain ethical principle conflicting with some other ethical principles. In such situations, we request all members to be guided and directed by their “inner voice” and by the spirit of the Fundamental Principles as enshrined in the UCPE and BCI Conduct Guidelines, rather than by the detailed regulations presented therein.

Contents & Guidelines
SECTION 1: Critical Ethical Imperatives for a Responsible Citizen
SECTION 2: Critical Ethical Imperatives for a Responsible BPO Professional
SECTION 3: Compliance with the UCPE


Section 1
ETHICAL IMPERATIVES FOR A RESPONSIBLE CITIZEN
As a BCI member, I shall....

1.1 …Always strive to contribute to the well being of the global society and the civilization

1.2 …Always avoid deliberate decisions, actions and thoughts, which may either, directly or indirectly cause harm to others life, image, esteem, property, emotions or relationships

1.3 …Always strive to be unconditionally and unequivocally honest, reliable and trustworthy as an individual, companion and citizen

1.4 …Always strive to be fair, tolerant, unprejudiced, non-discriminatory and unbiased in my actions, thoughts and decisions


2. ETHICAL RESPONSIBILITIES AS A PROFESSIONAL
As a BCI Member, I shall…

2.1 …Always strive to achieve the highest quality, effectiveness and dignity in the results, decisions, process and products of my professional work

2.2 …Always strive to acquire, upgrade and maintain highest standards and levels of professional competence.

2.3 …Always strive to keep myself abreast with and respect all the norms, laws, practices and agreements as may exist in my profession and vocation

2.4 …Always invite, welcome and accept critiques and reviews on my professional work conduct and quality and also offer reviews to fellow professionals

2.5 …Always honor and respect the property rights of others on content, technology, design, processes and would neither deliberately nor inadvertently, ignore or breach them

2.6 …Always honor and maintain confidentiality and secrecy of information

2.7 …Always honor all contracts, agreements, and complete assigned responsibilities with complete dedication and to the best of my abilities

2.8 …Always strive to propagate correct information about BPO among all stakeholders and actively work toward enhancing and improving publics’ general understanding about BPO


3. COMPLIANCE WITH THE UCPE
Though, as responsible professionals, we understand that adherence to codes of ethics is voluntary and is dependent on our personal perception of events and situations, BCI clearly and unequivocally states that in instances of repeated deliberate breach or violations of this code by a members because of vested interests, BCI will summarily terminate her/ his membership and shall be constrained to immediately withdraw any certification or honor extended in the past to her/ him in the past.