Should have successfully completed at least secondary school education (grade 12/ A Level/ O Level; or equivalent) and have an experience of minimum 1 year (6-months for BCI CTSA® Certified) in a Technical Support Center (as an Associate/ Agent).

Human Competence Examination Board of BCI requires all CTSS® applicants to compulsorily undergo a minimum of 16-24 hrs of Instructor-led CTSS® preparatory MasterClass spread over two days or more. BCI-authorized Certification Training Providers (CTPs) conduct such MasterClass in major locations worldwide; CTSA® certified applicants are exempted from compulsory training requirement.

Alternatively, prepare through online learning program offered by BCI authorized Online Certification Training Providers (CTPs).

To locate a BCI Certification Training Provider in your country/ region, write to: ctp@bpocertifications.com

Test Code	Test Area	Test Sweep
BC-231 *	Computer Applications, Networking, Internet	Troubleshooting Customer Problems related to Computer Application Software, Computer Networks and Internet Connectivity in Helpdesk Scenarios
BC-232 *	Computer Security and Virus	Firewalls; Information and Data Security; Data Backup Processes and Systems; Different Types of Security Software; Troubleshooting Customer Problems related to Computer Security in Helpdesk Scenarios; Viral Attack Management; Protection against Virus; Anti-Viral Programs and Solutions; Troubleshooting Customer Problems related to Computer Viral Attacks in Helpdesk Scenarios
BC-132 *	Home/ Office Computer Devices & Peripherals	Broadband Routers and Firewalls; Modems; Wireless Access Points; Printers; Scanners; Webcams; Power Control Systems; Troubleshooting Customer Problems in Helpdesk Scenarios
BC-905 *	Personal Effectiveness Principles and Techniques	Working in a 24X7 environment; Understanding Productivity and Performance Metrics; Prioritizing & Planning Daily Work; Clearing Back-logs; Meeting Targets; Time Management; Conflicts Resolution; Stress Management; Working with Peers, Subordinates and Seniors; Crisis Management
RR-993	Referee Reports (Supervisor Feedbacks)	These require CTSS® registrants to get detailed feedbacks from their supervisors in a BCI-prescribed format. In most cases, the RR request goes straight to the Supervisor, whose name has been mentioned by the registrant.

* CTSS® Certification holder from BCI are exempted assessments on BC-231, BC-232, BC-132 and BC-905 as highlighted above.