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BTMQ for My Enterprise

Whether you are a Call Center; Telemarketing company; Customer support center; IT & Technical helpdesk; Billing company; Collections and Recoveries center; Data-processing center; backoffice services provider; Accounting center or a Payroll center or even an inhouse/captive service center in the BPO mode; the BTMQ™ certification is possibly the best prescription for making your systems, culture and environment conducive for converting your workforce into a “smartforce” – agile, motivated and consistently high performing. Making your people always deliver to the top of their abilities is one of the key objectives of the BCI TMMS and on its way to attaining the BTMQ™ certification, an organization discovers new, better and internationally proven ways of managing workforce for high performance and productivity.

For starters, some of the key spinoffs of BTMQ™ Certifications are:

  1. Improved HR Effectiveness and Efficiencies

    BTMQ™ certified BPOs show higher probability of managing people performances, work-culture, and loyalty issues at optimal efficiencies and effectiveness because of well-toned processes and systems with globally benchmarked measures that prevent wastages and underperformance penalties.
  2. An Increased Corporate Confidence because of Global Standards

    Assurance that the organization is functioning on global standards because BTMQ™ certification is awarded after ensuring that a BPO follows the globally valid TMMS release 2.0 calibrated practices, processes, and systems of Talent Management.
  3. Inspires Current Clients

    Assures current clients about the BPO’s talent systems quality and performance attributes and inspires them to increase business transactions. A BTMQ™ certified BPO therefore can expect to retain current clients better and demand a price premium as well as bigger business volumes from its current clients.
  4. Attracts New Clients faster, surer

    A BTMQ™ certification is an effective business development tool; as it is seen, by outsourcing customers as a third-party proof of the organization’s high Talent Management Quality.
  5. Employees feel motivated to work in a globally benchmarked organization

    BCI research amply proves that employee productivity and performances improve remarkably, if global standards and best practices are infused in an organization and employees fee valued and respected. BTMQ™ helps achieve all of this and much more.
  6. Employer Branding Improves

    BTMQ™ certified organization eventually becomes a “talent magnet” of sorts as its environment, culture, employee-practices, career possibilities and reputation becomes attractive for talented and accomplished professionals.

We will warmly welcome your queries on how can your organizations implement the TMMS and attain the BTMQ™ certification. In fact, if you are a rapidly growing BPO enterprise, BCI offers exciting BTMQ™ + BSDQ™ combination options! Do write to us on

You can also contribute your opinions on the importance of following international service standards on a BPO company’s business. You might go on to win an international appreciation and a BCI professional certification Voucher!

Not to forget, if we find your notes seminal and profound, your organization also stands a great chance of winning privilege vouchers for BTMQ™ certification!

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