In its version 3.0, the global BPO industry seems increasingly sapped of sharp, committed young associates, who can readily slip into newer and intellectually more challenging roles in the more complex Call Centers and BPOs of the third millennium economy. For the past several years, the BCI Human Competence Certifications for Fresh BPO/ KPO Talents have been changing the talent supply scenario in many leading BPO countries. Based on the world’s first unified set of standards for BPO Professionals - the HCMS21 Release 3.1, (Human Competence Master Standards) - expectedly, BCI Fresher Certifications have rapidly become the de-facto Qualification benchmarks for entry-level assignments in leading BPO/ KPO organizations worldwide.
Covering all critical BPO/ KPO domains like Customer Service, Transaction Processing, Back-office services, Finance & Accounting and Technical Support, BCI’s CCIP® (Customer Interaction), CBPA® (Business Processes), CFPA® (Financial Processes), CTSA® (Technical Support), certifications straddle the entire BPO service provider space.
In 2009-2010 alone, more than 50,000 fresh, young, talented university graduates are poised to attain BCI Certifications in almost 30 countries. Typically, some of the world’s best BPO Training companies - who are BCI’s authorized Certification Training Providers - train these young aspirants in BPO/ KPO-specific knowledge- and skills- dimensions in more than 300 locations worldwide and prepare them for BCI Certification Examination (BCE). |
