At BCI, we have resolved to research, design, develop,
innovate and offer globally valid, completely trustworthy
and business-relevant competency Certification programs
for talented professionals, managers and experts working
in the BPO Industry worldwide.
Equally importantly, BCI’s unceasing, unwavering, unflinching and untiring focus shall constantly be on establishing new global benchmarks in ethically and technically stringent and secure competency credentialing practice and thereby, on making every BCI Certification, the most coveted in its category, anywhere in the world.
We also resolve to offer expertise-backed, meaningful, structured
and impactful advisory, research and people development
services to organizations operating in the BPO space internationally,
and become the industry’s most trustworthy partner
in its growth and evolution.
BCI Values
Uncompromising Quality consciousness, complete transparency with all stakeholders and an unflinching adherence to professional integrity and ethics are the THREE overriding values of the BCI.
Value 1: Uncompromising Quality Consciousness
BCI’s products, programs, activities, strategies and operations management and service delivery systems, all reflect a strong consciousness for continuous quality monitoring, measurement and management. Each of the four arms of BCI have well-trained Quality Champions, supported smartly and strongly by a strategic network of processes and technology. BCI’s commitment to quality can be also seen by the fact that it is probably among very few International Certification bodies with an Ombudsmen body embedded in its BCI Leadership.
Value 2: Complete Transparency with Stakeholders
Similarly, Transparency is accorded extreme importance at
BCI and it is embedded inextricably in our value-fabric.
This aspect is amply manifested by the sheer number of reports
available on tap to various stakeholders. BCI Leadership’s
stress on Ethical Corporate Governance translates clearly
and fluently into actions, speeches, decisions and behaviors
of all its members, consultants and associates.
Value 3: Adherence To Ethics and Professional Integrity
BCI’s very business is about integrity and clean and honest transactions with all its stakeholders. As clearly reflected in the other two values mentioned above, Ethics is the center of whatever BCI does, offers, thinks and relates to. All BCI Certification programs, for instance, have sacrosanct Code of Ethics, much the same way as there are for all BCI members.
We welcome comments, suggestions, experiences and observations you may have in this regard. Please write to us at suggestions@bpocertifications.com
