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BCI to Breed the First Indigenous Batch of BPO Master Trainers for Mauritius

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ICOS® Top Boss bags the Africa Leadership Award

Prof. Robert Gateru, the Principal of the Nairobi Campus of the Kenya Methodist University (KeMU) was recently honored at the Africa Leadership Awards for his outstanding contributions in the field of human resources development in the African region. KeMU, incidentally, also established Africa’s very first International Center for Outsourcing Studies (ICOS®) licensed by BCI in 2012, and this project was championed by Robert Gateru himself. Robert was nominated for the Africa Leadership Awards by BCI for his significant contribution to BPO talent development in Kenya and East Africa. Notably, Prof. Gateru, under the leadership of BCI, also won USD 500,000 World Bank consultancy grant from ICTA, Kenya for the establishment of the Kenya Centre of Excellence for BPO workforce development. Prof Gateru has also been listed in the Top 40 Under 40 Men in Kenya by the Business Daily newspaper. BCI congratulates Prof Gateru on his achievements.

BCI Deepens Presence in Nigeria – Appoints a Leading BPO as a Training Provider

Since 2009, BCI has been working on strengthening its footprint in Nigeria to help the country meet the rising demand of trained and certified BPO professionals in its growing outsourcing industry. Earlier in the month, BCI appointed Integrated Corporate Services Limited (ICS), one of West Africa’s leading Outsourcing Services providers as an authorized BCI Training Provider. ICS now is on its way to completing the establishment of a state-of-the-art ICT-BPO Academy, under license from BCI. ICS has an impressive nationwide presence, and to start with, it plans to get its own 12000+ workforce BCI certified on HCMS21 framework. This experience should couple well with ICS’ proven knowledge and expertise in outsourcing services delivery, and will place the company ideally for breeding worldclass workforce for BPO. Notably, Nigeria will need around 10000-12000 BPO-ready professionals to enter the industry by 2014 if it wants to leverage its strategic BPO advantages, of time zone benefits, low labor costs, large English-speaking population and conducive labor regulations. Expectedly, ICS has drawn up plans to contribute significantly to BPO talent development in Nigeria.

The ever growing importance of BPO industry could well be ascertained by the interest that multilateral aid organizations are showing in Africa. The World Bank alone has invested $1.5 million in “Access Nigeria” scheme which aims to boost employability and job creation, particularly in the BPO sector. Bharti Airtel is also getting actively involved in job-creation initiatives in Nigerian BPO. The Commonwealth Telecommunications Organization (CTO) has helped Nigeria in formulating sound policy and regulations to commence the development in the IT outsourcing industry in the country.

Looking at the prospects in the BPO sector, the Nigerian government is all set to provide an environment that is conducive for the growth of BPO industry. The Nigerian Computer Society (NCS) has aimed to create 1 million jobs through IT, Call Centers and BPO in 5 years, starting September 2012. ICS, on its own, targets training and certifying at least 3000 individuals by the turn of 2014, and become Nigeria’s only integrated BPO workforce development company offering training & certification solutions to BPO companies and call centers as well. BCI is actively on course to collaborating with organizations like ODIN to develop large-scale BCI certified and trained BPO workforce funded by the government and the World Bank.

BCI & Youth Affairs Ministry in Sri Lanka to Work Together

Sri Lanka’s BPO industry is on the move now. A worldclass Hambanthota IT park is building up and the island’s reputation as a nation of trained accountants is now ready to be leveraged in BPO. A high power delegation of the National Youth Corps (NYC), with members from the Ministry of Youth Affairs and Skills Development, Sri Lanka visited the India offices of BCI in Gurgaon for talks on formalizing a partnership, which will make it possible for NYC to prepare its cadets – more than 10000 – for the growing Sri Lankan BPO industry. BCI plans to empower the 40-center island-wide NYC network with BPO training and certification capabilities aligned to HCMS21 standards, Release 3.5. On the other front, BCI and the Ministry of Youth Affairs & Skills development plan to work together to expand BPO industry and opportunities in Sri Lanka. The next few months are going to be exciting, even as BCI and different components of the Sri Lankan government will collaborate to invigorate Sri Lanka’s promise as a destination for value-added services.

Modifications in Names of BCI Certifications

The BCI BPO Professional Certifications Board (BPCB) has set up a special Nomenclature and Designation Management Committee (NDMC) under the aegis of the BCI BPO Professional Standards Council (BPSC) to look into requests and feedbacks from various international stakeholders and the six BCI Zonal Advisory Boards regarding renaming or modifying names of BCI certifications to keep them market-relevant. The NDMC has commenced action on the proposal to modify the CFPA® certification from Certified Finance Process Associate to Certified F&A Process Associate.

BCI and TMI to work closely to expand Talent Management Consciousness

The Talent Management Institute - soon becoming a part of the TCG Hamilton – and BCI are on the verge of signing an MoU that will pave way for the two global standards bodies to work together for the promotion of talent management consciousness among organizations across industries. Notably, the BCI PRIDE model - deployed during the BCI BTMQ® audits as prescribed under the TMMS - owes its origins to a TMI research in 2005, and this relationship now is poised to reach a new level. While BCI will contribute through its experiences and expertise in implementing TMMS in the business process outsourcing industry since 2007, TMI seeks to leverage its more pan-industrial approach to propagating talent management excellence in organizations across verticals and sizes. Indeed, TMI also hopes to draw a lot from BCI experiences to develop and strengthen its own enterprise certifications in the months to come.

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