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NYC Partners BCI for World-Class Certification Programs in Sri Lanka

Sri Lanka’s Business Process Outsourcing (BPO) industry is on the move now. According to FCCISL News Alert Weekly Business Highlight 2010, BPO sector is Sri Lanka's fifth largest exporter. BCI research estimates ICTA’s aim of touching USD 1.0 billion by 2016 is quite attainable considering the excellent quality of human resources. This industry can increase only if the BPO talent-pool is increased annually by at least 15000-20000 in Sri Lanka for the next two three years. Looking at the prospects in the BPO sector, the Sri Lankan government is all set to provide an environment that is conducive for the growth of BPO industry.

BCI has been working on strengthening its footprint in Sri Lanka to help the country meet the rising demand of trained and certified BPO professionals in its growing outsourcing industry. National Youth Corps (NYC) under the Ministry of Youth Affairs & Skills development has been appointed as an Authorized BCI Training Provider for carrying out the precertification training, assessment and other activities related and attendant to the operation of BPO certifications of BCI. Together, NYC & BCI have planned to expand BPO industry and its opportunities in Sri Lanka.

NYC is now on its way in completing the establishment of a state-of-the-art ICT-BPO Academy, under license from BCI. NYC will prepare its cadets – more than 10000 over the period of 3 years – for the growing Sri Lankan BPO industry. BCI plans to empower new center island-wide with BPO training and certification capabilities aligned to HCMS21 standards, Release 3.5.Notably, Sri Lanka will need BPO-ready professionals to enter the industry by the end of 2014, it will leverage its strategic BPO advantages, of time zone benefits, low labor costs, large English-speaking population and conducive labor regulations. Expectedly, NYC has drawn up plans to contribute significantly to BPO talent development in Sri Lanka.

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