BCI’s CTP Initiative spells its vision for expanding highest quality BPO talent development movement across the world and create a robust network of institutions and bodies which can deliver training and development services to members of the BPO community. Key objectives of the BCI CTP Program are:

CTP Objectives

• To create a comprehensive world-wide learning mechanism for supporting self-development initiatives of all BPO Professionals desirous of acquiring BCI Professional Certification in their respective area.
• To provide learning and self-development opportunities for BCI Certified professionals desirous to upgrade their qualifications in tandem with their career growth and aspirations.
• To formulate and install a robust framework of criteria and policies which would enable BCI accord/ award recognition and approval to organizations intending to become authorized BCI Certifications Training Provider (CTP).
• To create an organic and unbiased platform, which would encourage free exchanges of ideas and best practices and help strengthen and enrich the BPO body of knowledge.
• To create a well-organized, web-searchable database of approved BCI CTPs globally; this would help all stakeholders in locating training providers conveniently and reliably.

CTP Responsibilities
A BCI CTP assumes onerous responsibilities for ensuring consistently high standards of knowledge transfers and competency development. Though complete details of the same can be provided upon request, here’s a glimpse of some of the typical responsibilities a CTP has to shoulder:

• Accurate, prompt and organized recording of all the details regarding Participant Registrations and their transmission to BCI
• Courteous, prompt, truthful and precise interactions and dealings with all Certification prospects & aspirants and warm & professional handling of queries of the latter
• Timely, punctual and aptly phrased intimation to Registrants (well in advance) of all the relevant Program details like schedule, curriculum, assessments etc
• To periodically take required approvals from BCI related to trainers, delivery processes, training methodologies, internal assessments, project assignments etc
• To develop through internal resources the complete training program of the Expert Certification Class (ECC) under active guidance of BCI
• To maintain highest quality training delivery standards and religiously collect session-wise feedbacks from each participant
• To design and administer all the internal tests, assessments, practice exercises etc. in line with BCI instructions laid out for the purpose
• To organize all the logistics for the BCI Certification Examination to be held in the premises of the CTP, or in any other location as the need be.

Eligibility Information on CTP
Though complete details of the same can be provided upon request, here’s glimpse of the broad eligibility parameters prescribed by BCI for the award of a CTP status:

• History of the applicant Organization in terms of age, achievements and recognition
• Quality of Intellectual infrastructure including Trainer panel, training systems, training toolkits, knowledge resources like reading material, presentations, case studies, games etc
• Records of Training Experience including number of people trained, nature of training provided, typical challenges faced and feedbacks
• Nature of Contribution made to the BPO industry in terms of new knowledge added, learning system evolved, research, consultancy offered etc.
• Physical infrastructure including classrooms, library, computer center, overall ambience and training aids like projectors, white boards, etc.
• At least two resources in the applicant CTP company need to have undergone a BCI Certifications program.

The Process of Becoming a CTP
BCI has laid out an 8-step process for awarding a CTP status to an applicant organization. These are:

1. Applicant Organization filing the prescribed BCI CTP Application form
2. Receipt of the Application pack and collection and analysis of the Application form and the enclosed Course Materials by the BCI Credentialing Management Center (CMC)
3. Upon receipt of the CTP Application pack by the BCI CMC Office, the Applicant organization is sent an electronic acknowledgement of the same alongwith detailed information about the Application Review team appointed for the task, with a list of clarification queries from the Applicant Organization.
4. The Applicant Organization makes answers to the queries made by BCI as well as sends its agreement about the Review panel appointed for its case (or states the names of the people with whom there may be certain conflicts of interest).
5. The BCI-CMC committee studies the application form for completeness and makes reference checks if required. After completion of this exercise, a report is sent back to the Applicant Organization mentioning the exact status of its application. This report can be either “Green”, “Yellow” or “Red”. A “Green” Report generally signifies that the Application is now complete to the satisfaction of the Review Panel and only a decision is pending; whereas, a “Yellow Report” means there is information missing in the form. The “Red” Report however signifies a serious discrepancy in the form, and unless clarified well, may actually lead to rejection of the Application.
6. After the internal review is complete, organization’s application and all submitted course materials are finally forwarded to another independent Reviewer alongwith comments.
7. Post review the Reviewer’s recommendations are sent back to the BCI CMC and the Applicant Organization is duly informed of the result.
8. BCI CMC finally issues the CTP approval letter to the Applicant Organization basis the recommendations made by the three CTP Review panels.