BCI’s excellence as a services organization is driven by its carefully designed architecture of systems and processes; its knowledge resources; its people and its strong bonds across various segments of the global BPO industry.

BCI’s Excellence Architecture
BCI’s operations management and service delivery systems have been strategically created to lend quality, transparency, reliability and investment value to all its stakeholders. BCI’s two most critical systems of Credentialing and Certification, for instance reflect the same rigor, care for ethical governance and complete transparency, the way the other constituents of the BCI Excellence Architecture do. Since these frameworks are still in various stages of intellectual property protection, they are only available selectively for public review. Please write to us at credentialing@bpocertifications.com to know more.

BCI’s Knowledge Resources
All BCI services and activities deploy the tools, techniques, methodologies, models and frameworks BCI’s knowledge teams have developed over the course of the last three years. BCI’s pre-certification training programs, for instance, reflect a strong interplay of knowledge sets related to BPO domain realities, competence parameters and demands at different levels on the one hand and skill development strategies and techniques, on the other. Two of our arms - BPO Strategy Research Center and BPO Competency Development Center are the primary source of all such knowledge, which BCI deploys in its operations. For details, you can write to us at knowledge@bpocertifications.com

BCI’s People Resources
BCI derives its true strength from its people resources drawn from all walks of the outsourcing domain. Each of the four BCI Arms – BSRC, BCDC, CMC and BLDC, are lead by professional experts in their respective areas and have an impressive panel of consultants in addition to its own team of analysts, researchers and managers. For details, you can write to us at resources@bpocertifications.com