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CBSA‌® Assessment Structure & Plan

As prescribed under HCMS21, Release 2.1, 2012

Components of CBSA‌® Assessment Policy for first-time BCI Registrants

Assessment Category Final Assessment Component Maximum Marks
A1 CBSA‌® Domain Knowledge Assessment 300
A2 Keyboarding Skills 100
A3 Computing & Internet-related Operations 100
A4 Language Structure, Vocabulary & Comprehension 50
A5 Verbal Language Skills 50
  TOTAL 600

Important Note:

  1. The CBSA‌® Online examination seeks to evaluate an examinee’s knowledge about the Back-Office Services domain.
  2. To complete their eligibility for CBSA‌® Award consideration by BCI, all CBSA‌® registrants have to take all required tests and assessments.
  3. Keyboarding & Computing Skills tests/assessments may be conducted in offline mode in some locations.
  4. Verbal English & Speech skills tests/assessments may be conducted in offline mode in some locations.

CBSA‌® Online Domain Examination Weights

S. No. Areas of Professional Knowledge to be Assessed Proportional Weightage in Exam (in %)
1 Concept, Nature & Typology of BPO Services 10
2 BPO Operations & Work Environment 10
3 Personal Effectiveness Principles & Techniques 20
4 Role-profile of a Typical Business/Back-Office Services Professional 10
5 Back-Office/Business Processing Tasks & Activities 50
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