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CBSA‌® Program

Available across 50+ countries, the Certified Backoffice Services Associate Program (CBSA‌®) is one of the world’s most powerful international qualifications for career starters in the Backoffice Services profession. Successful completion of the program leads to the award of the CBSA‌® credential and the permission to use the CBSA‌® designation. CBSA‌® certified professionals have proven knowledge and competence to function in multiple roles including data processing; document conversion; data capture in back-offices and as transaction processing professionals in data-processing BPOs and backoffice service desks departments of organizations.

CBSA‌® becomes the world’s most comprehensive backoffice services qualification because of its rigorous inclusion of all possible knowledge and competence aspects: data processing skills; backoffice activities & transaction processing; keyboarding; computer operations; language & communication and role awareness.

CBSA‌® is awarded to individuals who successfully complete the requirements for this qualification as prescribed by the BPO Professional Certification Board (BPCB). These requirements primarily include qualifying the online CBSA‌® examinations organized worldwide in various authorized BCI centers on dates specified in the BCI assessments calendar.

Preparation for CBSA‌® examinations can either be done through self-study, or by training with any of the authorized BCI training providers including the BPO & IT Training‎ Academies and International Centers for Outsourcing Studies in universities operating in various countries.

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