Please click here to reach the new BCI website!

CCIP®Assessment Structure & Plan

As prescribed under HCMS21, Release 3.5, 2012.

Components of CCIP‌® Assessment Policy for first-time BCI Registrants

Assessment Category Final Assessment Component Maximum Marks
A1 CCIP‌® Domain Knowledge Assessment 300
A2 Keyboarding Skills 50
A3 Computing & Internet-related Operations 50
A4 Language Structure, Vocabulary & Comprehension 100
A5 Verbal Language Skills 100

Important Note:

  1. The CCIP‌® Online examination seeks to evaluate an examinee’s knowledge about the Customer Interaction domain.
  2. To complete their eligibility for CCIP‌® Award consideration by BCI, all CCIP‌® registrants have to take all required tests and assessments.
  3. Keyboarding & PC Skills tests/assessments may be conducted in offline mode in some locations.
  4. Verbal English & Speech skills tests/assessments may be conducted in offline mode in some locations.

CCIP‌® Domain Knowledge Examination Weights

S. No. Areas of Professional Knowledge to be Assessed Proportional Weightage in Exam (in %)
1 Concept, Nature & Typology of BPO Services 10
2 BPO Operations & Work Environment 10
3 Personal Effectiveness Principles & Techniques 10
4 Role-profile of a Typical Customer Interaction Professional 10
5 Principles & Techniques of Customer Service & Support 30
6 Principles & Techniques of Remote- & Tele- Sales 30

Please Note: JavaScript is not enabled in your web browser. In order to enjoy the full experience of the BPO Certification Institute's website, please turn JavaScript on. If JavaScript is disabled, some of the functionality on our website will not work.