CCIP‌® Program of Study

The BCI CCIP‌® program is renowned worldwide as the most comprehensive preparatory qualification for customer interaction professional.

It covers all knowledge and skill areas including customer service, sales, collections, grievance handling, telemarketing and front-desk management.



  • CCIP‌® Program Coverage

    CCIP‌® Program Coverage

    They define the world’s first, most widely applicable and the most comprehensive skills standards for BPO. Aligned to the international HCMS21 framework, the BCI Knowledge and Competence Pre-requisites for various roles and positions perfectly cover all skill needs of global BPO professionals. They also help our training provider partners define the curricula for the preparatory trainings and master classes for these certifications.



  • CCIP‌® Assessment Structure

    CCIP‌® Assessment Structure

    Experience Credent‌® - the world’s only BPO dedicated and most sophisticated assessment engine of BCI. Astride a worldwide network of authorized BCI Assessment Centers, and calibrated to HCMS21 framework, the BCI Assessment system works on stringent global practices in skills assessments.

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