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CCIP‌® Recertification

Your CCIP‌® Certification is valid for 1 year and to continue your qualification, you have to Recertify. Recertification implies making your CCIP‌® credential valid again before its validity expires in 1 year. Keeping your CCIP‌® alive and active through recertification is easy. There will be frequent reminder emails and text messages from BCI and from other BCI partners associated with you and you simply have to click the links mentioned in these communications, or log into your BCI account and register for CCIP‌® recertification. Remember, training is NOT mandatory for recertification and you have to only register and complete some documentary formalities. In case you have not been working for more than last three months at the time of applying for the recertification, you will be required to take the CCIP‌® recertification examination.

How many times can you Re-certify for CCIP‌®

BCI permits only 1 recertification for CCIP‌® and your CCIP‌® qualification expires permanently after two years. You should apply for an upgrade to CCIS‌® - Certified Customer Interaction Specialist certification. You will receive frequent reminders from BCI and other BCI partners on this and there are exciting upgrade offers, which you can grab and get fee discounts.

When to apply for a Re-certification for CCIP‌®

You should apply for recertification at least 8 weeks prior to the date of expiry of your CCIP‌® certification. This date is mentioned on your CCIP‌® as well. In addition, you receive frequent reminders from BCI to this effect. Remember, if your CCIP‌® recertification application is NOT received by BCI till two weeks before the expiry of your certification, your recertification request will be only processed as a fresh CCIP‌® application and you will have to pay the applicable full CCIP‌® fee.

How to Recertify for CCIP‌®

Recertification for CCIP‌® is a simple 3-step process:

  1. Register for your CCIP‌® Recertification Program
    You can enroll for recertification directly with BCI on one of the BCI portals or take the assistance of the training provider with whom you prepared for CCIP‌® the last time or any of the authorized BCI training providers nearest to you. Once you register and pay the required fee, you will receive the CCIP‌® recertification voucher and all other relevant information about your training and assessments etc., through email including the login details of your recertification account. You can pay for your recertification on the BCI portal either directly through your credit/debit card or buy a recertification voucher from your local authorized BCI training provider. Remember, since it’s a recertification, there are no PCC requirements and hence training is not mandatory. You may directly qualify for the CCIP‌® recertification after completing the recertification formalities as mentioned in Step 2 below. Indeed, do remember to enroll early if you want to enjoy the fee benefit!
  2. Complete CCIP‌® Recertification Requirements
    Once you have applied for a CCIP‌® recertification, you are required to complete the following BCI-prescribed formalities after logging into your account:

    • Submission of your latest Curriculum Vitae in the format available on the CCIP‌® recertification section of the BCI portal.
    • Complete the Online Customer Interaction Experience Career Report documenting key aspects of your learnings and achievements since attaining the CCIP‌® certification as instructed – OR -
    • In case you have not been working for three months or more prior to the date of applying for your CCIP‌® re-certification, you will be required to take the CCIP‌® recertification examination. You can schedule your examination by choosing online a particular date and time combination from the BCI examination schedule available in the examination section.
  3. Get the Certification Decision
    You are there now. If you qualify all prescribed BCI norms on knowledge and competence prerequisites and all documentation requirements are complete, your CCIP‌® credential stands reactivated for another one year and your new CCIP‌® Credential Pack reaches you in 30 days maximum.

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