Certified Customer Interaction Professional (CCIP‌®)

CCIP‌® Certification proves your readiness for the best jobs in customer service, teleselling, helpdesks, collections, frontdesks and reservations in premier hotels, telephone companies, airlines, travel companies, BPO organizations, customer contact centers and banks.

  • Your Best Bet for a
    Great Start in Customer Service

  • To become a
    Certified Customer Interaction Professional

    Apply for CCIP

The applications/registrations for this program based on HCMS21 Release 3.1 have closed for now and shall re-open on November 20, 2013 based on the updated Knowledge & Competence Pre-requisites under HCMS21 Release 3.5.
Please submit your preliminary application now for the January 2013 examination. Please note that you will be required to make payments only after the formal acceptance of your application.

IMPORTANT: All the CCIP‌® registered students (15th October 2013 and before) can take special examinations in Jan/Feb 2014 at BCI authorized assessment centers. Please note that BCI will be conducting CCIP‌® examination based on HCMS21 Release 3.5 ONLY from March 2014 onwards.

What Jobs can CCIP‌® prepare you for?

  • Frontdesks and Receptions of starred hotels, restaurants, shopping arcades
  • Customer Information Desks in Passport Offices, Embassies, Airport Lounges, Airport Check-in Counters, Hospitals etc.
  • Customer Support Centers of appliance makers, computer companies, mobile operators etc.
  • Customer Helpdesks in Banks, Telecom Companies and other types of organizations
  • Teleselling
  • Loan Recoveries and Collection Centers
  • Customer Handling in Travel & Ticketing companies, shopping malls, hyper-stores etc.

Percentage of CCIP‌® Qualified getting Jobs in various industry segments.

Percentage of CCIP‌® Qualified getting Jobs in various industry segments.


CCIP‌® Assessment Snapshots

CCIP‌® Logo

Based on the updated Knowledge & Competence Pre-requisites under HCMS21 Release 3.5.

Exam Code : CD0-001
Maximum Marks : 600
Passing score : 70%
Languages : English (Soon also in: French, Spanish, Chinese & Arabic)
Assessment Component No. of Questions Length of Test
1. CCIP‌® Domain Knowledge Assessment 75 90 Minutes
2. Keyboarding Skills - 15 Minutes
3. Computing & Internet-related Operations 25 20 Minutes
4. Language Structure, Vocabulary & Comprehension 60 40 Minutes
5. Verbal Language Skills - 30 Minutes
Upgrade to become a CCIS‌® Upgrade to become a CCIS‌®
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