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How Does CCIP‌® Work?

CCIP‌® covers customer handling principles; customer relationship management, teleselling principles, customer service industry information, contact center concepts and call-center technology, in addition to aspects related to team-playing, workplace effectiveness, communication and professional etiquette. BCI Training Partners offer pre-certification training in these areas to help individuals prepare themselves for the jobs and also the CCIP‌® certification examination. Though practical work experience can never be replaced, the levels of knowledge and acumen assessed during the CCIP‌® examinations do typically match those of customer interaction professionals who have worked at least for 6 months in the customer interaction function or roles.

Percentage getting jobs in the first three weeks of their completing CCIP‌®

Percentage of CCIP‌® qualified getting jobs in various industry segments

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