Please click here to reach the new BCI website!

Critical Areas of BPO People Management Excellence

Areas of Professional Excellence for BPO People Leaders as prescribed under HCMS21, Release 3.5, 2012.

Code Assessment Component
A1 CBPL‌™ Areas of Professional Excellence
  1. Vision of the Future of Business Process Outsourcing (BPO) Industry
    • Contours of change in the objectives & paradigms of Business Process Outsourcing
    • BPO Services of the Future
    • Competitive Landscape of Global BPO Industry
  2. Vision of the Future of People Management in BPOs
    • Emerging & Future Models of BPO People Management
    • Enhancing Global Competitiveness through People Management Excellence
    • New Drivers of People Management Excellence in BPO Organizations
  3. Challenges of Managing Human Resources in BPO
    • People Performance challenges for BPO organizations
    • Culture & Work Environment Challenges for BPO Organizations
    • People Development & Talent Transformation Challenges for BPO Organizations
  4. Role of a BPO People Leader
    • Roles of a BPO People Leader
    • Skills & Competencies of a BPO People Leader
  5. Contribution to People Excellence & Organization Growth
    • Thinking & Implementing Worldclass People Excellence Paradigms
    • Contribution to Business Expansion
    • Contribution to Organization Branding & Reputation
Please Note: JavaScript is not enabled in your web browser. In order to enjoy the full experience of the BPO Certification Institute's website, please turn JavaScript on. If JavaScript is disabled, some of the functionality on our website will not work.