Please click here to reach the new BCI website!

CBQL‌ Professional Enrichment

CBQL‌™ registrants can always learn on the latest in Quality Leadership from the BCI service quality Leader Handbook. This will not only help enrich their perspective for service quality and service quality excellence, but can also prove an interesting resource for completing CBQL‌™ submissions.

Please Note: JavaScript is not enabled in your web browser. In order to enjoy the full experience of the BPO Certification Institute's website, please turn JavaScript on. If JavaScript is disabled, some of the functionality on our website will not work.