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CBQL‌ Program

The Certified BPO Quality Leader Program (CBQL‌™) is the world’s most premier qualification available across 50+ countries for service quality leaders in the BPO industry and also in other environments where skilled teams handle documentation, data, information, interact with customers and deliver other backoffice services through well-defined processes.

There are no examinations or assessments mandated by the BPO Professional Certification Board for the CBQL‌™ credential. The award of this certification is based on a detailed, structured evaluation of applicants’ professional accomplishments; their understanding of complex global issues surrounding excellence in management of BPO service quality s; their vision about how service quality in outsourcing space can be taken to the next level and made to contribute to the growth of the industry.

CBQL‌™ certified professionals have proven knowledge and competence in critical dimensions like leading service quality teams; handling client accounts and linked profit-centers; leading work-culture and environment change initiatives across the organization; developing a quality-focused work culture in organizations and contributing to organizational competitiveness through quality. Most interestingly, CBQL‌™ qualified professionals can work across multiple business domains and verticals; they have excellent command on conflict resolution and talent performance management and have proven over the years that they are well on their way to assuming the role(s) of business leaders in the near future.

CBQL‌™ has become the world’s most respected Quality Leadership qualification because of its rigorous and comprehensive inclusion of all possible knowledge and competence aspects surrounding the Quality Leadership function in service-provider organizations. CBQL‌™ qualification is the most reliable proof of competence for leading service quality involving team-based and technology-assisted delivery of services like customer care; teleselling; data handling; document processing; billing; order handling; ledger preparation; collections and technical support among so many other such services.

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