Please click here to reach the new BCI website!

CBQL‌ Recertification

Your CBQL‌™ Certification is valid for life and to continue your qualification, you have to Recertify every three years. Recertification implies refreshing your CBQL‌™ credential before the changes in the environment and competence requirements render the qualification irrelevant. Keeping your CBQL‌™ alive and active through recertification is easy. There will be frequent recertification reminder emails and text messages from BCI and from other BCI partners associated with you and you simply have to click the links mentioned in these communications, or log into your BCI account and register for CBQL‌™ recertification. Remember, training is NOT mandatory for recertification and you have to only register and complete some documentary formalities. Please click on the links below to know more.

How many times can you Re-certify for CBQL‌™

BCI permits unlimited number of recertification chances for CBQL‌™ and your CBQL‌™ qualification can expire only if it has not been “refreshed” once in three years. You will receive frequent reminders from BCI and from other BCI partners on this and there are exciting offers, which you can grab and get fee discounts.

How to Recertify for CBQL‌™

Recertification for CBQL‌™ is a simple 3-step process:

  1. Register for your CBQL‌™ Recertification Program
    You can enroll for recertification directly with BCI on one of the BCI portals. Once you register and pay the required fee, you will receive the CBQL‌™ recertification voucher and all other relevant information about your training and assessments etc., through email including the login details of your Recertification account. You can pay for your recertification on the BCI portal either directly through your credit/debit card or buy a recertification voucher from your local authorized BCI training provider. Remember there are no PCC or training requirements and hence, you may directly qualify for the CBQL‌™ recertification after completing the recertification formalities as mentioned in step 2 below. Indeed, do remember to enroll early if you want to enjoy the fee benefit!
  2. Complete CBQL‌™ Recertification Requirements
    Once you have applied for an upgrade to CBQL‌™, you are required to complete the following BCI-prescribed submissions after logging into your account:

    • Your latest Curriculum Vitae in the format available on the CBQL‌™ application section of the BCI portal
    • Quality Leadership Experiences
    • BPO Vision Paper
    • Change Management Case
    • Photographs
  3. Get the Certification Decision
    You are there now. If you qualify all prescribed BCI norms on knowledge and competence prerequisites and all required documentation requirements are complete, your CBQL‌™ credential stands reactivated for another one year and your new CBQL‌™ Credential Pack reaches you in 30 days maximum.

arrow_block1 Click here to apply for CBQL‌™ recertification!

Please Note: JavaScript is not enabled in your web browser. In order to enjoy the full experience of the BPO Certification Institute's website, please turn JavaScript on. If JavaScript is disabled, some of the functionality on our website will not work.