Who Should Get CBQL™ Certified?
CBQL™ is an unmatched global qualification for all professionals desire to lead the service quality function in a large BPO organization and to grow fast in their careers as service quality leaders. The following have been benefitting the most over the last several years from the CBQL™ qualification:
- Individuals who desire to leap into the bigger league of employers but who are currently working as service quality Managers in small BPO companies or in other team-based, process-oriented work environments of non-BPO organizations.
- Individuals currently working in non-BPO environments as service quality Managers or Service Heads in departments like customer care, MIS, accounts processing, technical support, IT maintenance etc., but who now desire to join the middle management in large BPO organizations.
- Professionals already working as service quality heads and similar positions and who now want an international qualification in Quality Leadership to further their career growth. BCI receives a high number of CBQL™ applications from professionals across the world working in telecom, banking, insurance, retail and IT services industries and who now wish to make a lateral entry into the Service Quality Management function in the BPO industry.