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CBOM‌® Program

Over the years, the Certified BPO Operations Manager certification (CBOM‌®) has emerged among the most premier and powerful credentials in Operations Management for BPO professionals worldwide. It is also becoming a preferred qualification for operations professionals working in environments where skilled teams handle documentation, data, information, interact with customers and deliver other backoffice services through well-defined processes. Available across 28 countries now, a successful completion of this program leads to the award of the prestigious CBOM‌® credential, and the permission to use the CBOM‌® designation. CBOM‌® certified professionals are known worldwide for their demonstrated knowledge and competence in critical dimensions like leading service-delivery teams; handling client accounts and linked profit-centers; managing service productivity & quality; developing a performance-based work culture in organization and contributing to new business acquisition and growth. Most interestingly, CBOM‌® qualified professionals can work across multiple business domains and verticals, have effective command on client-interfacing and and have proven over the years that they are excellent material for functional leader roles in the future.

CBOM‌® has attained recognition as a highly prestigious Operations Management qualification because of its rigorous and comprehensive inclusion of all possible knowledge and competence aspects surrounding the Operations Management function in service-provider organizations. CBOM‌® qualification holders across the world have been constantly proving their expertise in successfully managing operations involving team-based and technology-assisted delivery of services like customer care; teleselling; data handling; document processing; billing; order handling; ledger preparation; collections and technical support among so many other such services.

CBOM‌® is awarded to individuals who successfully complete the requirements as prescribed by the BPO Professional Certification Board (BPCB). These requirements primarily include submissions of proofs of competence accumulated through formal learning and past work and/or qualifying the online CBOM‌® examinations organized worldwide in various authorized BCI centers on dates specified in the BCI Assessments Calendar.

Though prior training for CBOM‌® is not mandatory under BCI policies, preparation for CBOM‌® examinations can certainly be done by applicants: either through self-study, or by training with any of the authorized BCI Training Providers, including the authorized BCI training academies and International Centers for Outsourcing Studies in universities operating in various countries. Additionally, employer-BPO organizations are increasingly being seen making in-company arrangements for CBOM‌® pre-certification training and certification for their assistant Operations Managers or senior Supervisors who are being groomed for Managerial roles.

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