Please click here to reach the new BCI website!

CBQM‌® Candidacy Requirements

Candidacy requirements define the parameters on the basis of which an applicant shall be evaluated fit for applying for a particular BCI certification. Candidacy requirements will vary across certifications.

Educational Requirements

Applicants for CBQM‌® should be advanced users of computers and hold either or a combination of the following qualifications:

  • Professional degree/diploma/certification like Six Sigma in quality management from globally recognized credentialing organizations.
  • Undergraduate degree in statistics/economics/mathematics or any other equivalent qualification from internationally recognized institutions.
  • CBTS‌®/CCIS‌®/CBSS‌®/CFPS‌®/CTSS‌® from BCI.

Professional / Work Requirements

Applicants who come from non-BPO backgrounds,
are required to have minimum SEVEN years of supervisory or assistant managerial experience in the Quality Management/Quality Assurance departments of recognized organizations in banking, insurance, retailing, telecommunications, information technology, travel, hospitality, transportation and public utility services.

For applicants who have a BPO or a call center background,
the minimum prescribed work experience requirement is 5 years of which a minimum of THREE years should be in the supervisory roles in one or a combination of Quality sub-functions in recognized BPO organizations, collection centers, call centers or customer support outfits.

For applicants who have the BCI CBTS‌® certification,
the minimum prescribed work experience requirement is 7 years of which a minimum of 3 years after the CBTS‌® award should be in senior supervisory or team-lead roles in one or a combination of Quality sub-functions in recognized BPO organizations, collection centers, call centers or customer support outfits.

For applicants who have the BCI CCIS‌®/CBSS‌®/CFPS‌®/CTSS‌® certification,
the minimum prescribed work experience requirement is seven years of which a minimum of 5 years after the CCIS‌®/CBSS‌®/CFPS‌®/CTSS‌® award should have been spent in senior supervisory or team-lead roles in one or a combination of Quality sub-functions in recognized BPO organizations, collection centers, call centers or customer support outfits.

Age

Ideally, an applicant should have completed minimum 23 years of age at the time of applying for CBQM‌®. There is no upper age bar, however for any BCI certification program.

Important:
BCI is free to demand documentary proofs for the above from an applicant to validate and verify candidacy information, and reserves the rights to reject the candidacy of an applicant at any point of time during the application process in event it is found that the applicant has supplied false information in his/her application form.

Please Note: JavaScript is not enabled in your web browser. In order to enjoy the full experience of the BPO Certification Institute's website, please turn JavaScript on. If JavaScript is disabled, some of the functionality on our website will not work.