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CBQM‌® Program

The Certified BPO Quality Manager Program (CBQM‌®) is a powerful international qualification available across 25+ countries for professionals handling the quality function in the BPO industry. CBQM‌® is also gradually becoming popular among quality management professionals in non-BPO environments, but where skilled teams handle activities like documentation, data, information and customer service through well-defined processes. Successful completion of this program leads to the award of the CBQM‌® credential and a permission to use the CBQM‌® designation. The CBQM‌® credentialing program is currently open for professionals who hold internationally accepted professional qualifications in quality management like Six Sigma or an undergraduate degree in statistics/mathematics/related disciplines from recognized global institutions. CBQM‌® is currently also open as an upgrade-qualification for the holders of the CBTS‌®/CTSS‌®/CBSS‌®/CFPS‌® certifications of BCI.

CBQM‌® certified professionals demonstrate proven levels of professional knowledge and competence in critical areas of Quality Management including Service Standards concepts; Quality Policy Design; Enterprise-wide Quality planning; Quality Management Principles and Quality Control Systems development and implementation. Most interestingly, CBQM‌® qualified professionals can work in service-provider organizations specializing in multiple business domains and verticals and have proven over the years that they are excellent material for the quality leader role in the future.

CBQM‌® is awarded to individuals who successfully complete the requirements as prescribed by the BCI Professional Certification Board (BPCB). These requirements primarily include submissions of proofs of competence accumulated through formal learning and past/current professional work. In some countries, employer-BPO organizations make in-company arrangements for this certification for those quality professionals who are being groomed for higher and more complex roles in managing the service quality eco-system of their organizations.

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