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CBQM‌® Recertification

Your CBQM‌® qualification is valid for 5 years and to maintain your qualification, you have to recertify. Recertification implies making your CBQM‌® credential valid again before its validity expires in 5 years. Keeping your CBQM‌® alive and active through recertification is easy. There will be frequent recertification reminder emails from BCI and from other BCI partners associated with you and you simply have to click the links mentioned in these communications, or log into your BCI account and register for CBQM‌® recertification. Remember, there are no examinations for recertification and you have to only register and complete some documentary formalities. Please click on the links below to know more.

How many times can you Recertify for CBQM‌®

BCI permits unlimited number of recertification chances for CBQM‌® and your CBQM‌® qualification can expire only if it has not been “refreshed” once in 5 years. However, after 3 years of your CBQM‌® award, you may well consider upgrading to the Quality Leader certification – the CBQL‌®- Certified BPO Quality Leader. You will receive frequent reminders from BCI and from other BCI partners on this and there are exciting upgrade offers, which you look for grabbing and get fee discounts.

When to apply for a Recertification for CBQM‌®

You should apply for recertification at least 8 weeks prior to the date of expiry of your CBQM‌® certification. This date is mentioned on your CBQM‌® Certificate as well. In addition, you receive frequent reminders from BCI to this effect. Remember, if your CBQM‌® recertification application is NOT received by BCI till two weeks before the expiry of your certification, your recertification request will be only processed as a fresh CBQM‌® application, and you will have to pay the applicable full CBQM‌® fee.

How to Recertify for CBQM‌®

Recertification for CBQM‌® is a simple 3-step process:

  1. Register for your CBQM‌® Recertification Program
    You can enroll for recertification directly with BCI on one of the BCI portals or take the assistance of the authorized BCI training provider nearest to you. Once you register and pay the required fee, you will receive the CBQM‌® recertification Voucher through email including the login details of your Recertification account. Remember there are no examination requirements and hence, you will qualify for the CBQM‌® recertification after completing the recertification registration process as mentioned in Step 2 below. Indeed, do remember to enroll early if you want to enjoy the fee benefit!
  2. Complete CBQM‌® Recertification Requirements
    Once you have applied for a CBQM‌® recertification, you are required to complete the following BCI-prescribed process after logging into your account:

    • Submission of your latest Curriculum Vitae in the format available on the CBQM‌® Recertification section of the BCI portal.
    • Complete the Quality Management Experience Report documenting key aspects of your learnings and achievements since attaining the CBQM‌® certification as prescribed.
    • You may have to request your manager or the reporting officer (Referee) to submit a Confidential Work-Performance Feedback Report for you in the prescribed format. This is done online by your referee by logging in directly into the BCI assessment portal.
  3. Get the Recertification Decision
    If you qualify all prescribed BCI norms on Knowledge and Competence Prerequisites and have completed all required submissions, your CBQM‌® credential becomes eligible for being considered for continuance and you are recertified. You can expect your CBQM‌® Credential Pack to reach you within 30-45 days from the date of declaration of the award decision.

arrow_block1 Click here to apply for CBQM‌® recertification!

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