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Who Should Get CBQM‌® Certified?

CBQM‌® is a globally respected qualification for growth-driven professionals managing quality in organizations that offer process-based, workforce-dominant services solutions to their internal and external clients – especially in BPO companies and call centers. The following have been benefitting the most over the last several years from the CBQM‌® qualification:

  • Supervisors, team leaders and managers with CBTS‌® certification from BCI, or with other equivalent international qualifications – who desire to laterally move into a quality management career.
  • Individuals who desire to leap into the bigger league of employers but who are currently working as Quality Managers in small BPO companies or in team-based, process-oriented work environment in other types of organizations.
  • Individuals currently working in non-BPO environments but who now desire to join the quality management function in large BPO organizations. BCI receives a high number of CBQM‌® applications from African and Asian professionals working in manufacturing, construction, telecom, banking, insurance, retail and IT services industries and who now wish to make a lateral entry into the BPO industry.
  • Professionals already working as Quality Managers in large, stable organizations – particularly BPO outfits - and who now want an international qualification in Quality Management to further their career growth.
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