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CBTM‌® Assessment Structure & Plan

As prescribed under HCMS21, Release 3.5, 2012.

Components of CBTM‌® Assessment Policy for first-time BCI Registrants

Assessment Category Final Assessment Component Maximum Marks
A1 CBTM‌® Online Assessment 300
M1 Management Assignment Report/Dissertation 200
R1 Referee Feedback Reports 200

Important Note:

  1. To complete their eligibility for CBTM‌® Award consideration by BCI, all CBTM‌® registrants have to furnish Referee Reports.
  2. Referee Reports are feedbacks from the Registrant’s senior/supervisor/managers on areas like Registrant’s work performance, professional competence and ethics.
  3. Referee Reports are to be filled-in online on the BCI Assessment portal by Registrant’s superiors as mentioned above. The registrant shall be given a portal link which (s)he has to share with her/ his referees. The referees will then go online on this link and fill-in the Report and submit.
  4. All CBTM‌® registrants have to write a report on an Assignment topic given by BCI or a Dissertation. This is a mandatory requirement for all registrants and there cannot be an exception to this.
  5. These Assignment Reports/Dissertatios have to be written in MS Word in a BCI- prescribed format and submitted online on designated locations on the BCI Assessment Portal as instructed by the CTP or by BCI through email communication.
  6. A typical Assignment Report/Dissertation would have a word-count of 7000 and carry 200 marks.

CBTM‌® Domain Knowledge Examination Weights

S. No. Areas of Professional Knowledge to be Assessed Proportional Weightage in Exam (in %)
1 Understanding of the Business Process Outsourcing (BPO) Industry 10
2 Training Management in BPO Organizations 20
3 The Profile of a BPO Training Manager 15
4 Principles & Techniques of Training Management in BPO Organizations 40
5 Contribution to Other Functions and Organization Growth 15

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