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CBTM‌® Program Overview

The Certified BPO Training Manager Program (CBTM‌®) is a premier global qualification for professionals handling training management function in the BPO industry. Over the last few years, CBTM‌® has also become popular among HR professionals in non-BPO environments, where skilled teams handle activities like documentation, data, information and customer service through well-defined processes. Successful completion of this program leads to the award of the CBTM‌® credential and a permission to use the prestigious CBTM‌® designation. The CBTM‌® credentialing program is currently open for professionals holding internationally accepted undergraduate degrees in Human Resource management or other equivalent international credentials or qualifications in training from recognized global organizations like those from TMI, HRCI, ASTD, CIPD etc. CBTM‌® is also open for the holders of the CBTS‌® and CBMT‌® credentials/qualifications of BCI.

CBTM‌® certified professionals demonstrate proven levels of knowledge and competence in critical areas of Training Management like competence mapping; training design; talent transformation planning; training quality control; trainer development and training outsourcing among others. Most interestingly, CBTM‌® qualified professionals can work in service provider organizations specializing in multiple business domains and verticals and have proven over the years that they are excellent material for heading the Leadrning & Development function in the future. CBTM‌® qualification has emerged globally as a strong, credible demonstration of high levels of professionals’ competence for managing talent development and performance planning in organizations that deliver services through team-based and technology-assisted modes.

CBTM‌® is awarded to individuals who successfully complete the requirements as prescribed by the BCI Professional Certification Board (BPCB). These requirements primarily include submissions of proofs of competence and professional expertise accumulated through formal learning and past/current professional work.

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