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CBMT‌® Candidacy Requirements

Candidacy requirements define the parameters on the basis of which an applicant shall be evaluated fit for applying for a particular BCI certification. Candidacy requirements will vary across certifications:

Educational Requirements

CBMT‌® should preferably have an undergraduate degree from a recognized university/college; with ideally a certificate in training & development; but at least an A-Level/O-Level/Higher Secondary/12th grade; should have completed minimum 14 years of formal education.

Professional / Work Requirements

Applicants who come from non-BPO backgrounds,
are required to have minimum 24 months of prior work experience as trainers in customer care; soft skills development; accounting; computer operations; language; team-building etc., and should have conducted trainings for employees of banks, telecom companies; airlines; large travel companies; insurance companies; retail stores.

For applicants who have a BPO or a call center background,
the minimum prior work experience requirement is of 12 months as a trainer in any of the outsourcing domains including customer service, backoffice services, finance & accounting, technical support, data processing.

For applicants who have the BCI CCIS‌®/CBSS‌®/CFPS‌®/CTSS‌® certification,
those with a CCIS‌®/CFPS‌®/CBSS‌®/CTSS‌® qualification require minimum 6 months of prior work experience as a trainer in a BPO organization after their CCIS‌®/CFPS‌®/CBSS‌®/CTSS‌® certification.


An applicant should have ideally completed minimum 21 years of age at the time of applying for CBMT‌®. There is no upper age bar, however for any BCI certification program.

BCI is free to demand documentary proofs for the above from an applicant and reserves the rights to reject the candidacy of an applicant at any point of time during the application process in event it is found that the applicant has supplied false information in his/her application form.

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