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CBMT‌® Critical Areas of Professional Knowledge & Competence

Areas of Knowledge & Competence Pre-requisites for BPO Master Trainers as prescribed under HCMS21, Release 3.5, 2012.

Code Assessment Component
A1 CBMT‌® Domain Knowledge
  1. Understanding of the Business Process Outsourcing (BPO) Industry
    • The phenomena, concept & types of Business Process Outsourcing
    • Structure & Offerings of the Global BPO Industry
    • Trends, Issues and challenges of the Global BPO Industry
  2. The Profile of a BPO Master Trainer
    • Roles of a BPO Master Trainer
    • Typical Key Result Areas of a BPO Master Trainer
    • Skills & Competencies of a BPO Master Trainer
  3. Understanding of Training Function in BPO Organizations
    • Objectives & Requirements of Training & Talent Transformation in BPO industry
    • Training Need Analysis
    • Training Design
    • Training Delivery
    • Measuring & Managing Effectiveness of Training Programs
    • Developing & deploying Training Aids & Learning Content
    • Training Management in BPO organizations
    • New-hires training & Induction in BPO organizations
    • Training Team Leaders & Supervisors
    • Training Managers & Senior Executives
  4. Contribution to Other Functions and Organization Growth
    • Contributing to Talent Management Excellence
    • Contribution to New Business Acquisition
    • Representing Organization in Events and Public Platforms
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