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CBMT‌® Program

The Certified BPO Master Trainer Program (CBMT‌®) is the world’s most premier qualification available across 50+ countries for trainers in the BPO industry and also for those professionals who are delivering training to workforce that handle activities like documentation, data, information and customer service through well-defined processes. Successful completion of this program leads to the award of the CBMT‌® credential and a permission to use the CBMT‌® designation. CBMT‌® certified professionals have proven knowledge and competence in critical areas of training delivery like training design; training methodology development; content building; training need analysis; training feedback atc., among others. Most interestingly, CBMT‌® qualified professionals can work in service provider organizations specializing in multiple business domains and verticals and have proven over the years that they are excellent material for the people leader role in the future.

CBMT‌® is the world’s most respected qualification for workforce trainers because of its rigorous and comprehensive inclusion of all possible knowledge and competence aspects surrounding the training delivery function in service-provider organizations. CBMT‌® qualification is the most reliable proof of competence for training, skills development and workforce transformation in organizations that deliver services through team-based and technology-assisted modes.

CBMT‌® is awarded to individuals who successfully complete the requirements as prescribed by the BPO Professional Certification Board (BPCB). These requirements primarily include submissions of proofs of competence accumulated through formal learning and past work and/or qualifying the online CBMT‌® examinations organized worldwide in various authorized BCI centers on dates specified in the BCI assessments calendar.

Though prior training for CBMT‌® is not mandatory under BCI policies, preparation for CBMT‌® examinations can certainly be done by applicants: either through self-study, or by training with any of the authorized BCI training providers, including the BPO & IT Training‎ Academies and International Centers for Outsourcing Studies in universities operating in various countries. In many countries, employer-BPO organizations make in-company arrangements for this training and certification for those training professionals who are being groomed for the higher and more complex roles in talent transformation and workforce development.

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