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CBSS‌ Program

The Certified BackOffice Services Specialist Program (CBSS‌™) is a global qualification available across 50+ countries. The CBSS‌™ is a powerful & complete international qualification for backoffice professionals. Successful completion of the program leads to the award of the CBSS‌™ credential and a permission to use the CBSS‌™ designation. CBSS‌™ certified professionals have proven knowledge and competence for handling complex service delivery roles in horizontals like transaction processing; data capture and conversion; document construction & conversion; forms processing etc.

CBSS‌™ is among the world’s most comprehensive BackOffice services competence qualification because of its rigorous inclusion of all possible knowledge and competence aspects surrounding the BackOffice services and transaction processing profession: advanced aspects of data processing, transaction processing; document conversion; software-based service delivery; multicultural communication and mentoring and team-based work.

CBSS‌™ is awarded to individuals who successfully complete the requirements as prescribed by the BPO Professional Certification Board (BPCB). These requirements primarily include submissions of proofs of competence accumulated through formal learning and past work and/or qualifying the online CBSS‌™ examinations organized worldwide in various authorized BCI centers on dates specified in the BCI Assessments Calendar.

Though prior training for CBSS‌™ is not mandatory under BCI policies, preparation for CBSS‌™ examinations can certainly be done by applicants: either through self-study, or by training with any of the authorized BCI Training Providers, including independent BPO/IT training academies, as well as International Centers for Outsourcing Studies in universities operating in various countries. Also, employer-BPO organizations across the world have been making in-company arrangements for this training for their senior agents, who have been selected for the CBSS‌™ program.

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