Please click here to reach the new BCI website!

CFPS‌ Critical Areas of Professional Knowledge & Competence

Areas of Knowledge & Competence Pre-requisites for Customer Interaction Specialists as prescribed under HCMS21, Release 3.5, 2012.

Code Assessment Component
A1 CFPS‌™ Domain Knowledge
  1. Trends & Developments in Business Process Outsourcing
    • Trends in Business Process Outsourcing
    • Developments in Business Process Outsourcing
  2. Principles & Techniques of Professional Effectiveness Enhancement
    • Increasing Professional Effectiveness Through Personal Image & Brand
    • Enhancing Productivity through Effective Time management
    • Enhancing Professional Effectiveness Through Performance Planning
    • Managing Interpersonal Relationships & Conflicts
    • Increasing Professional Performance through Effective Stress Management
    • Managing Personal & Professional Growth
  3. Knowledge about Finance & Accounting Processing Tasks & Activities
    • Contemporary Finance & Accounting BPO domain
    • Underlying Principles & Techniques of Contemporary Finance & Accounts
    • Knowledge about Commonly Outsourced Finance & Accounting Tasks and Activities
    • Metrics in Finance & Accounting Services Delivery
Please Note: JavaScript is not enabled in your web browser. In order to enjoy the full experience of the BPO Certification Institute's website, please turn JavaScript on. If JavaScript is disabled, some of the functionality on our website will not work.