CTSS™ Assessment Structure & Plan
As prescribed under HCMS21, Release 3.5, 2012.
Components of CTSS™ Assessment Policy for first-time BCI Registrants
||Final Assessment Component
||CTSS™ Domain Knowledge Assessment
||Referee Feedback Reports
- The CTSS™ Online examination seeks to evaluate an examinee’s knowledge about the Technical Support domain.
- To complete their eligibility for CTSS™ Award consideration by BCI, all CTSS™ registrants have to furnish Referee Reports.
- Referee Reports are feedbacks from the Registrant’s senior/supervisor/managers on areas like Registrant’s work performance, professional competence and ethics.
- Referee Reports are to be filled-in online on the BCI Assessment portal by Registrant’s superiors as mentioned above. The registrant shall be given a portal link which (s)he has to share with her/his referees. The referees will then go online on this link and fill-in the Report and submit.
CTSS™ Domain Knowledge Examination Weights
||Areas of Professional Knowledge to be Assessed
||Proportional Weightage in Exam (in %)
||Trends and Developments in Business Process Outsourcing
||Principles & Techniques of Professional Effectiveness Enhancement
||Advanced Principles & Techniques of Customer Service
||Advanced Principles & Techniques of Technical Support