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CTSS‌ Program of Study

The BCI CTSS‌™ program is renowned worldwide as the most comprehensive preparatory qualification for customer interaction professional.

It covers all knowledge and skill areas including customer service, sales, collections, grievance handling, telemarketing and front-desk management.



  • CTSS‌™ Program Coverage

    CTSS‌™ Program Coverage

    They define the world’s first, most widely applicable and the most comprehensive skills standards for BPO and IT professionals. Aligned to the international HCMS21 and HCMS21i standards, the BCI  Knowledge and Competence Pre-requisites for various roles and positions perfectly cover all skill needs of global BPO & IT professionals. They also define the curricula for trainings for these certifications.  



  • CTSS‌™ Assessment Structure

    CTSS‌™ Assessment Structure

    Experience Credent‌™ - the world’s only BPO dedicated and most sophisticated assessment engine of BCI. Astride a worldwide network of authorized BCI Assessment Centers, and calibrated to HCMS21 and HCMS21i, the BCI Assessment system works on the world’s most rigorous standards on professional competence in IT and BPO.

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