Rich and varied experiences of BCI consultants and the company’s proprietary knowledge base developed through global in-house research together enable us offer well-tuned, power-packed and result-driven advisory services to organizations connected to virtually any stage of the complex BPO value chain. BCI’s state-of-the-art divisions in BSRC, BCRC and BLDC lend all the muscle we need to be able to not only correctly prognose, diagnose, measure, locate and isolate problems and bugs in the processes, systems, practices and policies of client organizations, but also enable us generate, evolve, develop and implement creative problem-shooting or change management solutions . All BCI Advisory Services reflect our sacrosanct focus on performance-centered activities and on creating life-long client relationships based on delightful service experiences, honesty and transparency.

Our true competencies lie in – what we at BCI term as – “Pointed Blasting & Curing (playfully called PBC!)” of a management or process problem. PBC, in addition to ensuring that identified problems are solved quickly and the underlying causes fixed properly; also adds a great bit of speed to an intervention exercise.

We have developed a wide array of research tools, audit frameworks and solution models, which help us in providing the very best of change interventions in client companies at a fast clip.

BCI Advisory Apparatus is powered by a robust and constantly enriching repository of consultants empanelled after a rigorous process. They have proven expertise in their respective areas and bring to the table an extensive exposure to handling problems of change, evolution and growth in companies in the BPO space.

BCI Consultants so far have handled successfully the following assignments:

• Complete BPO Business Model Development and Incubation (for KPOs and Contact Centers; inbound/ outbound/ voice/ non-voice)
• Complete BPO Outfit Set-up (Turnkey Basis; for inbound/ outbound/ voice/ non-voice)
• Complete Restructuring & Upscaling Exercise (for Contact Centers; inbound/ outbound/ voice)
• BPO Companies Selection/ Management Strategy Development (Client Side)
• Processes and Systems Modeling for KPOs and Contact Centers (inbound/ outbound/ voice/ non-voice)
• Complete Talent Management Framework Development (inbound/ outbound/ voice/ non-voice)
• Strategic Manpower Sourcing Framework Development
• Performance Management System Development and Implementation
• Quality Systems Development and Implementation

To know more about how BCI can assist you in handling identified challenges and in facilitating all-round growth, write to bciadvisory@bpocertifications.com