One of the most invaluable BCI contributions to the global BPO Industry will be the BCI Talent Pools. Keeping in view the acute shortage of talented professionals and managers in this industry and their mobility handicaps, BCI has created a global database of certified BPO professionals who could work across cultures and all of who, obviously were in the best-of-class. Accordingly, we created three pools – The Platinum – for Business Leaders; The Gold –for Functional Leaders; and the Silver – for front desk associates and agents and operators.

Considering BCI’s inventory of the very best of certification & credentialing tools, it was easy to ensure that every single listing in the BCI Talent Pool was made after the most rigorous of competency, experience and credentials checks.

As would be perhaps easy to understand, these pools potentially offer great values across the board, both to professionals and indeed the BPO/ Outsourcing outfits. In the critical sense, therefore, the BCI Talent Pools should be viewed as a platform where talents and their employers can meet conveniently.

A BPO company can easily, cost-effectively and reliably dip into – for instance – the BCI Platinum Pool to track down a possible CEO for it’s new operations. A crack top Brazilian BPO professional, on the other, can seek for a listing in the Platinum Pool to get an opportunity to work in the exciting Indian BPO Market and vice-versa.

To know more about how BCI’s Talent Pools can assist you in identifying the right talent for your organization, write to talentpools@bpocertifications.com