BCI offers a range of certification, advisory, research, Training and Talent acquisition solutions to the global BPO industry.
BCI Certifications
BCI, bolstered by its four strong arms – The BPO Strategy
Research Center, the Credentialing Management Center, The
BPO Competency Development center and The BPO Leadership Center
– has launched an array of Global Certification programs
for BPO professionals in 7 different areas.
All BCI Certifications aim at fine-tuning and globally synchronizing
a professional’s skill sets for handling complex responsibilities
and managing operations, people and quality in a BPO outfit.
In fact BCI Certification will enhance a professional’s
worth for her/ his organization and within the BPO industry
circles and will be a stamp of her/ his ability to achieve
business results. Every BPO employer is looking for talents
who have shown exemplary commitment to excellence, continuous
professional development, ethics and who have industry-recognized
qualification & credential. Therefore, if on the one hand,
a Certification from BCI will mean a definite boost to a professional’s
career prospects, it will also mean high levels of “performance
surety” for the BPO Company, on the other.
Click Here to know more about how BCI’s Certification programs can assist you and help organization grow rapidly..
BCI Advisory
Rich and varied experiences of BCI consultants and the company’s
proprietary knowledge base developed through global in-house
research together enable us offer well-tuned, power-packed
and result-driven advisory services to organizations connected
to virtually any stage of the complex BPO value chain. BCI’s
state-of-the-art divisions in BSRC, BCDC and BLDC lend all
the muscle we need to be able to not only correctly prognose,
diagnose, measure, locate and isolate problems and bugs in
the processes, systems, practices and policies of client organizations,
but also enable us generate, evolve, develop and implement
creative problem-shooting or change management solutions .
All BCI Advisory Services reflect our sacrosanct focus on
performance-centered activities and on creating life-long
client relationships based on delightful service experiences,
honesty and transparency.
To know more about how BCI can assist you in handling identified challenges and in facilitating all-round growth, write to bciadvisory@bpocertifications.com
BCI Research
Research pervades across all BCI activities - and in that
sense - is a fountainhead of all values we seek to offer
to our clients and customers. The processes, systems, programs
and people related to BCI Research are among the most focused,
sophisticated and relevant one can find in the BPO industry
anywhere in the world.
Click Here to know more about how BCI’s Research Services can assist your organization in evaluating change and growth opportunities.
BCI Talent Pools
One of the most invaluable BCI contributions to the global
BPO Industry will be the BCI Talent Pools. Keeping in view
the acute shortage of talented professionals and managers
in this industry and their mobility handicaps, BCI has created
a global database of BCI certified BPO Professionals who
could work across cultures and all of who, obviously were
in the best-of-class. Accordingly, we created three pools
– The Platinum – for Business Leaders; The Gold
–for Functional Leaders; and the Silver – for
front desk associates and agents and operators.
Click Here to know more about BCI’s Talent Pool.
