The BPO Team-Lead Specialist Certification of BCI is perceived among the most widely useful qualification benchmarks for the BPO Industry. Among the six different Certification bouquets which the BPO Professional Certification Council (BPCC) approved in its last amended Charter in 2006, the CBTS® (Certified BPO Team Lead Specialist) Certification braved the most rigorous validation exercises extending across four continents even as it survived demanding audits and rips by hundreds of senior professionals to test its suitability as an effective third-party tool for taking decisions of promotion/ mobility and rewards in BPOs.

Effective June 2008, the BPCC Charter accords the designation “Team-Lead Specialist” only to individuals who qualify the candidacy norms laid down in the latest HCMS21 Release 3.1 Standards and who complete all the requirements and qualify the assessment criteria prescribed by the Human Competence Examination Board. The matrix below previews the CBTS Certification:

The Matrix to Preview BCI CBTS Certification Program

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Functional Focus	Candidacy Requirements	Certification/ Designation Validity/ Life	Certification Training Requirements	Pre- Certification Assessments
Team Leadership/ Supervisory Roles	An experience of minimum three years (two years after attaining CCIS®/ CBPS®/ CTSS®/ CFPS®) as a Senior Associate/ Junior Team Lead in a  BPO organization. The applicants should at least have a Bachelor’s Degree/ Diploma in any discipline.	Five years from the date of award of the BCI Certificate.	Human Competence Examination Board of BCI requires all CBTS® applicants to compulsorily undergo a minimum of 16-24 hrs of Instructor-led CBTS® preparatory MasterClass spread over three days or more. BCI-authorized Certification Training Providers (CTPs) conduct such MasterClass in major locations worldwide. Alternatively, prepare through online learning program offered by BCI authorized Online Certification Training Providers (CTPs).	INCLUDES: • Online BCI Examination on BPO Operations. • BCI Skills Test on Team Leadership. These examinations and assessments are conducted at authorized BCI Assessment Centers (BACs) located in major cities across the world.