TMMS (TMMS Release 1.4 in current circulation) is the world’s first and the only dedicated-for-BPO set of standards defining systems, processes and practices for optimally managing human resources, talents and employees in a typical BPO service-provider organization. According to a 2007 BCI -IRSG report on talent management practices, the global BPO industry lost more than $ 5.0 billion USD because of causes linked to employees – attrition, underperformance, information thefts and ill-designed compensation programs. The report reinforced longstanding industry-view that extreme talent-dependence of the BPO service-provider industry makes it intrinsically unique and different from others and hence, adaptations, imports and customizations of management systems and practices from other industries perhaps delivers only incremental and short-term results. Easily, the TMMS filled the long-standing gap of BPO’s own, dedicated set of standards.

In fact, in 2008, the year in which the BPO Enterprise Certification Council (BECC) approved the TMMS (Talent Management Master Standards) - and the attendant BTMQ® series of certification – for the first time, the employee-attrition problem exploded out of India and attacked the BPO industries of other Asian countries. Needless to say, this challenge egged BCI to further strengthen the TMMS standards and include parameters related to micro-work environment as well, in the standards.

Today, the TMMS, in its latest version, TMMS Release 1.4, addresses 10 critical strategic, process, and environment dimensions and prescribes standards across more than 100 parameters that impact metrics of Talent Management effectiveness in a typical BPO organization. The BTMQ® Certification series (BTMQ-10® and BTMQ-07®) has been designed to serve as vehicles for implementing the TMMS standards in BPO organizations.  Experienced BTMQ® Audit & Implementation Partners (BIAPs) specially trained on the TMMS10 - Release 1.4, manage the entire BTMQ® implementation and credentialing cycle. The BCI Talent Systems Audit Group (TSAG) plays the role of the lead-facilitator and in some cases implementer of these projects.