Certification Training Process

It should be clearly noted that BCI is only a competency certification body and has no training arm of its own. This has been done to keep BCI completely inured and independent of vested commercial interests that may otherwise arise because of an activity like training. Pre-certification training for all BCI programs are therefore - as said above - conducted by BCI approved CTPs. All CTP programs are pre-approved by BCI on stringent quality assurance norms, and BCI shares with them its state-of-the-art material, intellectual and process inputs required to prepare participants for the BCI Certification Examination.

As can be expected, achieving a BCI CTP status is an accomplishment in itself for a training company. The CTP status is accorded/ granted to an organization for a limited period of three years after a thorough and rigorous audit of its intellectual and organizational infrastructure, training delivery capabilities and experiences as well as records of quality assurance and ethical training governance. Renewal of the CTP status is not automatic and is fraught with rigorous audits of trainee feedbacks, certification results, delivery complaints and records related to training management.

Categories of CTPs
Participants/ Members of the BCI CTP Network represent the entire spectrum of organizations offering professional development services to the BPO industry worldwide. These include a rapidly expanding community of training companies, universities and colleges as well as internal training departments and centers of companies, both on the client- and vendor-side of the BPO function. The CTP status is initially awarded for three years to an organization and subsequent renewal of the same is contingent on the results of a thorough review of the CTP’s performance and contribution to the cause of BPO competency development.

BCI has already received more than four hundred applications from organizations across the world interested in becoming a BCI approved CTP. Needless to say, irrespective of the type of CTP, all of them are required to follow the same sets of quality assurance norms and standards and BCI treats all CTPs equally.

Category Types:

Category 1: Chartered CTPs
This status is accorded to those Organizations who have contributed in the initial growth and development of various BCI programs or are contributing in BCI’s new professional development initiatives either in any one nation or region or globally.

Category 2: Commercial CTPs
Organizations in this category are commercial training companies with valid legal standing and well-established credentials offering training and development services to the BPO industry either in one country or globally through a network.

Category 3: Institutional CTPs
Academic educational institutions like business schools, universities or colleges offering competency development programs for the global BPO industry are accorded the status of Institutional CTPs.

Category 4: Internal CTPs
Training cells/ centers of BPO companies with structured professional development programs get designated as Internal CTPs.

To know more about the BCI CTP process or to become a part of the prestigious CTP Network, please click here.